As is the case with most formalwear retailers, Midnight by J. Andrew's has a NO REFUND/RETURN/EXCHANGE/CANCELLATION POLICY. Formal dresses are a special occasion item which means that some may only wear the dress once and then try to return it. For the same reasons we--the retailer--cannot return the dress to the designer from where we order your dress. Our policy is clear because we want you to KNOW BEFORE YOU BUY. We GUARANTEE that no one has ever previously tried or worn the dress we have shipped you. Therefore, our policy is NO RETURNS/REFUNDS/EXCHANGES both online and in our retail store. Exceptions to this policy are if we made an error in ordering/shipping the wrong style, color or size.